Powering the front-line staff of an estate agency

Client profile

A large estate agency group with over 100 offices.

The challenge

Following the extension of the UK AML regulations to the real estate sector, our client wanted to ensure that a consistent approach to screening vendors, buyers, lessors and lessees was adopted throughout the group. There was no centralised compliance or AML function to which the screening process could be outsourced by each agency. They wanted an easy-to-use solution for all agents within each agency to utilise. They had also approached another screening provider who proposed to charge them on a per-user basis, and the cost was prohibitive.

How RiskScreen helped

RiskScreen Core, our entry-level ad hoc screening solution, was rolled out across all of the agencies, and administrator access was provided to the head office to enable access to be given or taken away from individual agents without needing to involve RiskScreen. There was no additional charge for additional users. All of the agents were trained on the use of RiskScreen Core and with two months all agents were screening prospects and customers on RiskScreen Core on their iPhone, PCs and tablets. Search reports were saved to a central folder – enabling each agency to demonstrate compliance with their regulations.

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