Our client is a large trust & corporate services provider, headquartered in Switzerland, and providing a comprehensive range of wealth management and administration services for a global customer base.
Frustrated with the lack of MI reporting from their previous customer screening solution, and the high number of false positive results it generated, they wished to identify a screening solution that enabled risk-based customer screening and achieved greater operational efficiencies without compromising the accuracy of search results.
How RiskScreen helped
The client gave notice to their existing screening provider and licensed RiskScreen Batch through which they screened 150,000 names every night. The number of false positive results dropped by 92% – saving hundreds of man-hours and removing the risk that a true positive could be discounted as false through human error. In addition to benefitting from a more effective screening process, they also improved the quality of their risk governance through the reporting functionality of RiskScreen Batch which allowed them to extract real-time MI on the performance of their offices around the world in handling overnight screening results.