16 March 2020
Dear Customer,
Through our RiskScreen and PanOptic products, KYC Global Technologies provides 24/7 protection against financial crime to organisations globally. In these uncertain times, it’s more important than ever to have a reliable partner that you can trust. Our resilience in meeting the challenges posed by COVID-19 is founded on:
• Safeguarding our staff and customers
• Leveraging technology to ensure that our team works, securely, wherever its members are
• The ultra-robust hosting arrangements in place for our cloud-based solutions.
We regularly test our business continuity arrangements to ensure that we continue to deliver the highest levels of uptime and customer service.
Our People
In common with many businesses, we have suspended all work-related travel, and have taken steps to safeguard the wellness of our employees and visitors to our premises.
We have asked colleagues in some locations to work remotely, and have implemented and tested measures to ensure that all staff can work from home with no impact on data security.
Our Solutions
Our cloud-based solutions are hosted in Tier 4 datacentres, which are geographically dispersed and provided with multiple failover options. Our infrastructure is designed to be always ‘up’ and encrypted backups of customer data are held securely in alternate locations. We do not anticipate any interruption to our hosted services as a result of COVID-19 and our technical teams can access our systems securely from wherever they are working.
Our Service
We will continue to strive to provide the highest levels of service and support, including for users of our on-premises solutions. Our attendance at face to face meetings may be reduced, but our commitment to customer satisfaction remains the same.
If you have any questions, please contact your account manager or [email protected].
Many thanks
Stephen W. Platt
Founder & CEO
KYC Global Technologies
www.riskscreen.com
Eliminating Financial Crime with Smart Technology.
